GUARANTEES
Guarantee Certificate
We Value Your Home Guarantee
We Value Your Safety Guarantee
We Value Your Satisfaction Guarantee
We Value Your Time Guarantee
Workmanship Guarantee
The Copeland Home Services GUARANTEE
We stand behind all our services and guarantee every customer will be completely satisfied with the quality of our workmanship and overall service. You can trust Copeland Home Services to go above and beyond your expectations as the best home service provider in the greater Nashville, TN area.
We Value Your Home Guarantee.
Our technicians take great care to protect your home by using floor-protecting shoe covers and tarps. We ensure that the interior of your home is left in the same condition it was before we arrived. If you’re not completely satisfied, we will clean your home to meet your expectations.
We Value Your Safety Guarantee.
Our technicians will arrive in a Copeland Home Services truck, dressed in Copeland-branded uniforms, so you can easily identify and feel at ease with who is working in your home. For your safety and peace of mind, Copeland Home Services is also fully licensed and insured.
We Value Your Satisfaction Guarantee.
We are committed to ensuring your complete satisfaction with both the materials we use and the workmanship we deliver. During the warranty period, if you are not satisfied with our service or our team for any reason, we will take all necessary steps to resolve the issue and ensure your satisfaction.
We Value Your Time Guarantee.
We are open and available to service 24/7, and whenever you call, you’ll speak directly with a live representative. Our experienced customer service team will arrange an appointment that best fits your schedule. Before our technician arrives, we’ll give you a call to ensure you don’t waste any of your valuable time waiting or worrying.
Workmanship Guarantee
Our technicians are best in class with skill, expertise, and workmanship. We provide ongoing training to stay current with industry advancements, so you benefit from the most knowledgeable professionals available. They will treat your home with care, complete the job efficiently and accurately, and thoroughly clean up afterward. Our technicians are committed to your satisfaction and maintain a respectful, drug-free environment, refraining from smoking or using inappropriate language in or near your home. If their performance does not meet these high standards, please inform us immediately.
Satisfaction Guarantee
Copeland Home Services guarantees that during the entire first year that you own your new HVAC or Water Heater system, if at any time during the first year of installation, you are not 100% satisfied with craftsmanship we have performed, we will re-install any part of the new system to your 100% satisfaction at no additional charge.
Owners Obligations and Limitations
- This offer is applicable only during the first year of installation.
- This offer is applicable only to homeowner’s primary personal residence. Not applicable to any rental or commercial properties in residences where the owner is not the primary resident.
- Homeowner is responsible for painting, patching, and/or restoration work in the event that a part is removed.
- Owner must provide access for any re-installed part to be removed weekdays between 7 a.m. and 4 p.m.
- Owners agree to allow a Copeland Home Services representative ample time for the resolution of dissatisfaction.
- Any changes beyond the original agreement will be an additional charge.
